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DispatchTrack Software Private Limited is looking for Application Support Engineer




Job Profile

Candidate should be Any Graduate with excellent written and verbal communication skills. Neutral accent, great customer management skills, Deep understanding of web architecture. Working knowledge of Application Programming Interface (API), and how it is used. Must have excellent verbal and written skills. Prior experience directly working with customers in US/ UK or Australia - this is a MUST

Help resolve software and technical questions for the customer efficiently and effectively
Gather the required information necessary in order to best handle customer software and technical inquiries
Manage customer expectations regarding estimated response times for issue resolution
Extensively research and document customer technical issues
Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate

Partner with Technical Support team members on various strategic projects when needed
Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
Troubleshooting technical issues with the product, and logging bugs where needed.
Talking to US customers on the phone, communicating via email and conducting gotomeetings.
Conducting product training to customers on specific features.

Complete night shift position (9 pm - 6 am)
Salary: INR 1,75,000 - 4,50,000 P.A
Growth best in the Industry. Willing to learn and grow with our company.
 

Specialization

IT-Software, Business Intelligence / Data Warehousing, Desktop Support

Experience

1 - 4 yrs

Location

Hyderabad

Qualification

B.E./B.Tech, M.Sc, M.Tech, MCA/PGDCA, MCM/MCS

Key Skills

Technical Support, Software Support, Application Support

Company Profile

DispatchTrack is Number 1 and the fastest growing software provider for the Last Mile Logistics industry. With customers spanning from US, Canada, Europe and China, DispatchTrack is expanding and we are looking for talented individuals to help us with our growth. Our offices are located in San Jose, California, Hyderabad and Mysore. This job opening is for our Hyderabad location.
 

Address

DispatchTrack Software Private Limited, B4, Plot No. 645, Spaces and More Business Centre, Jubilee Hills Hyderabad, Telangana - 500003

Email Address

anand@dispatchtrack.com

Contact Number

07330687788

Posting Date

1/4/2017























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