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Goldstone Technologies Limited (GTL) is looking for Tech Support Engineer (Networking)




Job Profile

Candidate should be Any Graduate with 1+ years' experience in a customer support, sales engineering, or equivalent role with experience building and managing strong customer relationships. Good understanding of H.323 and SIP technologies including Firewalls, NAT and Gatekeepers. Strong communication skills, oral and written. Must have exceptional English skills.

Able to engender trust and respect of peers and customers. Sense of urgency. Escalates product issues when appropriate; maintains a sense of 'problem ownership' to see all issues through to successful resolution. Strives to turn around issues with an efficient and effective approach to the end customer's satisfaction. Capable of juggling a number of priorities and delivering results on time in a high pressure, dynamic environment.

Responsibilities :

Answers phone calls into our support line
First to touch all emails into support, that are created automatically in Salesforce
Responds to Chat requests, real time, throughout their shift
Investigates potential case issues by sweeping the feedback reports, on a daily basis

 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration, Troubleshooting

Experience

1 - 5 yrs

Location

Hyderabad

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Networking, CCNA/ CCNA, Voice Process

Company Profile

Goldstone Technologies Limited (GTL) is a leading analytics and IT services company with a global presence. Founded in 1994 as the flagship company of The Goldstone Group, it is now publicly listed on the BSE Limited and National Stock Exchange of India Limited (NSE). Goldstone has made rapid progress in the BI and analytics space having partnered with over 100 customers providing end-to-end analytics solutions. Goldstone is a Gold partner of Tableau in India and other legacy partnerships including SAP, Informatica, Alteryx & Theobald. Goldstone Technologies is a part of the large Goldstone Group of companies with diversified interests, expertise and dominance in niche areas of manufacturing insulators, transformers, electric buses, e-commerce, analytics and other technology solutions.
 

Address

Not Provided

Email Address

jhansi.chalamalasetti@goldstonetech.com

Contact Number

Not Provided

Posting Date

1/18/2017























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