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BT e-Serv (India) Private Limited is looking for Technical Support Engineer (L1)




Job Profile

Qualifications: BE/ B.Tech

Skills / Experience:

Requires 6 - 12 months of in depth technical training plus several years of experience (e.g. 'expert' depth on 2 - 3 technologies or 'high' depth on 8 - 15 technologies). Example CCNA / CCNP Cisco level.

Must understand the BT products and services that they represent to a solid 'basic' level (e.g. same as Sales roles) and in depth BT's operational / service processes.
These people are not 'script - driven'

Key Responsibilities:

Technically aware customer service agents who demonstrate excellent customer care skills (e.g. owning, driving, communicating / updating and all 5 BT values) such that customers that they call / call them are left 'delighted' with the experience.
Manage supplier activities (e.g. really driving / escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, CCNA/ CCNP, H/W Installation/Maintenance, Troubleshooting

Experience

1 - 2 yrs

Location

Gurgaon

Qualification

B.E./B.Tech

Key Skills

CCNA, Customer service, IT Helpdesk, Cisco Monitoring, Customer care

Company Profile

The way communications is changing the world is one of the most significant forces of our time. And we believe the business were in is transforming the future for the better. When we laid the first telephone lines, we started a technology revolution. These days, life and work is built around being connected. Thats why we never stop improving our network. And why we want everyone to benefit from our investment in fibre.
 

Address

https://bt.taleo.net/careersection/external/jobdetail.ftl?job=249485&lang=en

Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date

2/3/2017


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