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Infor (India) Private Limited is looking for IT Technical Support/ Analyst




Job Profile

Education : BE / B.Tech / MCA
Experience : 1-2 Years
Role: IT Technical Support Analyst, Associate (Non-Voice Process)
Work Location: Hyderabad

Required Skills:

Should have 1-2 experience in a customer support or technical support role
Support areas can be MS Windows, Active Directory, MS Exchange, MS Office or any other business processes
Hands on experience in using IT Service Management ticketing systems like Remedy, Cherwell, ServiceNow
Knowledge of ITIL processes, ITIL Foundation Certification desired
Good in Technical troubleshooting, resolving technical issues
Excellent communication skills.
Flexible with 24/7 shift

Job Responsibility :

Provide level 1 and 2 IT technical support to all Infor employees
Work in the IT Incident Management process
Analyze incoming IT requests and assign them to appropriate teams within the IT dept. and beyond
Handle priority 1 and 2 tickets well with urgency and own then until resolution

Identify/ escalate critical issues with appropriate teams till resolution, per the established escalation procedures
Work on the Work on new user onboarding, off boarding processes, account setups and management in the Active Directory, Exchange Server
Work on new user setups and first level account management on multiple business applications in CRM, Finance and Professional Services domains

If interested then, Please come down for walk-in interview on 4th February 2017 with below documents:

Two months pay slips
Photo id proof

Venue :
INFOR (INDIA) PRIVATE LIMITED
Address:4th floor, Block B, Q-City, Nanakramguda,
R. R. District, Hyderabad, Mandal, Hyderabad - 500 032
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting

Experience

1 - 2 yrs

Location

Hyderabad

Qualification

B.E./B.Tech, MCA/PGDCA, MCM/MCS

Key Skills

Windows Active Directory, Technical Support, Exchange Server, MS Exchange, Customer Support

Company Profile

Infor is one of the industry's fastest growing ERP companies with $ 3 Billion turnover and has 70,000 customer base globally. It has direct offices globally in 125 countries and has about 8000 employees. Infor offers a full range of enterprise business software including customer relationship management, enterprise asset management, enterprise resource planning, financial management, human capital management, performance management, product lifecycle management, supplier relationship management, and supply chain management, including business specific inventory management, transportation logistics and warehouse management software. In Hyderabad, Infor presence has been in existence since 1995 through several acquisitions like Baan, SSA Global etc. Infor Hyderabad has been assessed at CMMI Level 5 in 2005.
 

Address

INFOR (INDIA) PRIVATE LIMITED, Address:4th floor, Block B, Q-City, Nanakramguda, R. R. District, Hyderabad, Mandal, Hyderabad - 500 032

Email Address

Walk-in Interview Only

Contact Number

040-44441000

Posting Date

2/3/2017


How to Apply?          Candidates are requested to walk-in for direct interview at above address





















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