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Nice Interactive Solutions India Pvt Limited is looking for Technical Support Engineer




Job Profile

Qualifications:

BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred.
Strong troubleshooting and problem solving skills
Excellent communication (Written and Verbal) / interpersonal skills
Team Player - ability to work well in a close team environment

Customer support experience supporting international customers.
A strong aptitude for investigation, analysis and problem solving.
Experience in supporting worldwide customers/Business Partners.
Flexibility in working hours required (24/7 Environment) including working in shifts.

Technical Requirements:

Knowledge on telephony audio and signaling protocols: SS7 /VoIP/SIP - MUST
Telephony/ CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication MUST
Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)

Experience at system/ application implementation at customer sites
Previous experience/ certifications with any recording system - preferred
Understand Windows Operating Systems (2000/ 2003/ 2008)

Key Responsibilities:

Troubleshoot issues by resolving them with maximum customer satisfaction.
Take full ownership on customer problem/cases, monitor for proper and on time feedback.
Document and track all problems, enquires and events in the CRM system.

Act as a front line T2 technical contact to interact with customers (business partners and direct customers)
Install Nice product update packs and hot fixes.
Analyze issues, solve or escalate to the next support level.
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting

Experience

2 - 7 yrs

Location

Pune

Qualification

BCA/BCS, B.Sc, B.E./B.Tech

Key Skills

VOIP, Technical Support, Customer Support

Company Profile

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE's solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
 

Address

http://www.nice.com/careers/find-a-job/L2-Technical-Support-Engineer-IP-Telephony-8552?jvs=JobX

Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date

3/23/2017


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