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Dell International Services India is looking for Techncial Support Engineer




Job Profile

Should have completed Graduation.
UG should have atleast 1yr International call center OR 2yrs other domain experience.
BE/BTECH freshers 65% Or 1yr International call center experience.

For Technical Support:

Should be aware of basic hardware and troubleshooting.
Should be flexible working in rotational shifts.
Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.

Troubleshooting customer queries regarding Laptops and Desktops.
Purely into Hardware Troubleshooting for US customers.

Completely inbound, Upselling part of profile.
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.

Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.

Walk in interviews : Monday to Friday 11am - 5pm
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, CCNA/ CCNP, H/W Installation/Maintenance, Network Administration, Troubleshooting

Experience

0 - 3 yrs

Location

Anantapur

Qualification

BCA/BCS, B.Sc, B.E./B.Tech, MCA/PGDCA, MCM/MCS, Others

Key Skills

Hardware, ISP, Support, Techncial Support, Sales, Networking, Troubleshooting, etc.

Company Profile

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
 

Address

Dell international services,HITEC City Layout, HITEC City, Hyderabad, Beside Cyber Gateway. Reference: Pls mention " Job Portal - Smita" in the application form at Dell

Email Address

resumes@kcsindia.net

Contact Number

040-44273000

Posting Date

12/14/2010























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