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Progressive Infotech Pvt Ltd is looking for IT Helpdesk/ Coordinator - 2010




Job Profile

Walk-In For Freshers For IT Helpdesk/ Coordinator on (4th Sep-8th Sept, 2010)
Service Desk is a single point of contact for users and he/she owns the call end to end

Logs every calls coming at the Call desk through web, email, phone and generate ticket Ids.
Prioritize calls based on severity definitions

Informs & updates Back end support team in case of Severity 1 call logged for server/Network

Receives calls, logs in CSM, allocates, and follows-up & on completion- updates record in system.

Takes confirmation from user and then only closes the call.

Efficient call Allocation to engineers based on their skill set. (assigning the right person the right call)

Updates user on engineer s expected arrival time
Updates user on any delays either through Phone or through mails.

In case parts are required, Service Desk coordinates & communicates with the back end support/vendor with the technical help of site engineer to request for the right part.
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, Network Administration, Troubleshooting, IT-Hardware-Others

Experience

0 - 1 yrs

Location

Noida

Qualification

BCA/BCS, B.E./B.Tech, Diploma, MCA/PGDCA, MCM/MCS, Others

Key Skills

IT Harware, helpdesk, coordinator, call coordinator, service desk,

Company Profile

K Logic is a Software Development and Product company with offices in India, UK and USA. K Logic specializes in Product tool development and enterprise wide web application development for its clients. K Logicis a prefered work place for many.
 

Address

Progressive Infotech Pvt Ltd C 161 Phase II Extension, Noida.

Email Address

sanchita.sharma@progressive.in

Contact Number

0120-4393920

Posting Date

9/4/2010























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