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Kelly Outsourcing and Consulting Group India Pvt. Limited is looking for Sr. Technical Support - Networking

Job Profile

The candidate should have experience with the following products/ Concept / Technologies: Load Balancers (e.g. Citrix NetScaler, Foundry ServerIron, Alteon, F5 BigIp, Cisco CSS). Web Application Firewalls (e.g. Citrix NetScaler, Imperva, Akamai). A solid understanding of WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS and other related internet protocols. Should have Knowledge of Security technologies (e.g. SSL/ TLS, VPNs, Firewall, IDS/IPS). Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies

SSL VPN solutions (e.g. Citrix NetScaler Gateway, Juniper SA Series, Cisco SSL VPN)
WAN Optimizers (e.g. Citrix CloudBridge, Riverbed Steelhead, Cisco WAAS)
Network monitoring and management (e.g. nagios, mrtg/rrd, SNMP).
Sniffers and Protocol Analyzers (e.g.Wireshark, tcpdump, ethereal).

A strong working knowledge of secure Web application delivery
A strong working knowledge of the TCP/ IP protocol stack.
A strong working knowledge of application layer protocols.
Knowledge of Layer 4-7 load balancing and SSL acceleration technologies.
A working knowledge of UNIX (FreeBSD/ Linux) server administration and scripting Nice to have.

Skills to be developed while in this role include but are not limited to:
Learns to use CRM and phone systems efficiently.
Ensures that procedures are followed and keeps clear, detailed records.

Demonstrates consistent and efficient use of CRM and phone systems, and knows how to effectively escalate problems with them.
Demonstrates use of and awareness of external resources (such as Sites, tools..etc) for customer support issues.
Understands escalation paths and when to utilize them.
Demonstrates the ability to achieve and maintain targeted goals such as number of calls answered, number of cases closed or resolved, etc.
Demonstrates a sense of ownership, ensuring smooth and efficient case handover to other teams or other engineers when appropriate.
Mentoring new hires and less experienced Engineers.
Perform frequent technical review of teams backlog.

Interested Candidates please write to


IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Switching/Router, Troubleshooting


4 - 9 yrs




B.E./B.Tech, M.Sc, M.Tech, MCA/PGDCA, MCM/MCS

Key Skills

Technical Support, Networking, SSL, VPN, F5, Netscaler, Foundry Server

Company Profile

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions. We consult with the world’s top organizations to architect innovative and customized workforce strategies that allow our clients to achieve their strategic goals and bottom line profitability.


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