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PCS Technology Limited is looking for Technical Helpdesk Executive




Job Profile

Job Responsibilities :

Attending the customer calls and queries, solving problems on primary level through telephone.

Monitoring calls, assigning the calls to the respective customer support engineer
Resolving the problem Remotely throughnet meeting and also telephonic support

Preparing daily and monthly reports
Follow up with vendors for pending calls and the spare parts required
Willing to work in Shifts.

If interested please walk in with your updated CV and passport size photograph from 26th July 2010 to 29th July 2010 and 31st July 2010 between 10:00Am to 4:00PM and 30th July 2010 between 2:00PM to 4:00PM.
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Planning, Troubleshooting

Experience

1 - 6 yrs

Location

Mumbai

Qualification

BCA/BCS, B.Sc, B.E./B.Tech, Diploma, Others

Key Skills

Helpdesk, service desk, call co-ordinator, Technical support.

Company Profile

Started in the year 1983, PCS Technology ( www.pcstech.com ) is a 80 million dollar company today. Headquartered in Mumbai, India, we have our presence in 22 offices across India and 5 offices across the globe. Armed with the know-how to improve business performance across organizational silos, business processes, technology platforms and a keen understanding of the client requirements, our solutions focus on delivering competitive business advantage and increased ROI for all our clients. We undertake Offshore Software Development and also do IT Staff Augmentation, to provide extended flexibility to our clients. We offer our range of products, solutions and services across the world through an International branch network in USA, Africa and UAE.
 

Address

PCS House, Plot No.4 Saki-Vihar Road, Sakinaka, Andheri (E) MUMBAI.

Email Address

resumes@kcsindia.net

Contact Number

022-42116269

Posting Date

7/27/2010























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