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Antenna Software Pvt Limited is looking for Technical Support Engineer




Job Profile

FLUENT IN ENGLISH, EXCEPTIONALLY GOOD CUSTOMER SUPPORT SKILLS IS A MUST.

The candidate should have prior working experience in MNC serving customers from US, EUROPE AND ASIA.

Provide first level support for customers requiring technical assistance with custom software applications.

Interface with software developers, IT engineers, and second level support personnel to resolve customer problems.

Monitor the status of connections from customer networks to Antenna s Wireless Gateway

Monitor health and availability of routes from Antenna s Wireless Gateway to all wireless data carriers.

Create and analyze customer reports. Manage the delivery of reports to customers. Identify trends and opportunities for feedback to other Antenna organizations.

Monitor and react to internal alarming process.

Background in customer support with a focus on software applications.

Excellent interpersonal and customer service skills.

Must be able to work effectively in teams with customers, product development, product management, and QA.

Very strong analytical and problem solving skills coupled with strong attention to detail.

Solid written and verbal communication skills, professional and service-oriented.

Must have the ability to follow and clearly write documentation.

Superb trouble-shooting skills, persistence in problem resolution.

Strong personal drive and initiative.

MySQL, C, PHP, Java scripts or any scripting language knowledge, networking (ESP wireless) is a BIG PLUS.

Experience on Linux and Windows environment is a BIG plus

CCNA certified / trained would be a BIG Plus

Antenna Executive Team will be meeting with the folk who qualifies for the final round.

Exceptionally good compensation packages including annual salary, quarterly bonus and stock options will be offered for the BEST candidate!

Interview Location: Bangalore - Koramangala Office ( address is given below )

Venue : Antenna Software ,` PROMS ` ,7th C Main road , 3rd Block ,Koramangala Bangalore 560 034.

(We are behind IBM Rational , Toshiba and next to Radio Indigo)
Call @ 9886081082 and confirm your appointment
 

Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, CCNA/ CCNP, H/W Installation/Maintenance, Troubleshooting

Experience

3 - 8 yrs

Location

Bangalore

Qualification

BCA/BCS, B.E./B.Tech, M.Sc, MCA/PGDCA, MCM/MCS, Others

Key Skills

Sales/ marketing/ advertising

Company Profile

Antenna Software is the leading on-demand mobility solutions company. We extend run-the-business data, processes, and applications in real-time to any mobile device over any network, worldwide. Combining hosted services, software, and an integrated development environment; Antenna A? mobility solutions are straightforward to implement and simple to manage and use. Because Antenna A? solutions are delivered on-demand, risks, disruption, and costs are significantly lower than with other mobile approaches.

Antenna was founded in 1998 to help performance-driven companies improve the effectiveness of their field sales and service organizations using innovative wireless and data transaction management technologies. In December 2003, Antenna acquired RPA Wireless, a leader in wireless messaging and field service solutions since 1984. Today the combined company is the largest, privately held mobile enterprise solutions provider in North America. Operating in 37+ countries, integrating 40+ enterprise software packages for 100+ customers, Antenna Software empowers 100,000+ users and manages more than 12,000,000 monthly mobile transactions.
 

Address

Venue : Antenna Software ,` PROMS ` ,7th C Main road , 3rd Block ,Koramangala Bangalore 560 034.

Email Address

careersIndia@antennasoftware.com

Contact Number

9886081082

Posting Date

2/8/2010























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