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Replicon Software (India) Private Limited is looking for Product Support Associate




Job Profile

Candidate must have Any Bachelor's Degree with at least 3 years of experience in Software Application Support and/or Infrastructure Support. Must have good knowledge in Trouble shooting preferably IT application support. Should have excellent written and oral communication skills. Ability to adapt to new technology and work on the same. Demonstrated superior customer service skills


Key Responsibilities:

Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
Solid understanding of products limits and suggesting ways of improving the product.
 

Specialization

IT-Software, Desktop Support

Experience

3 - 6 yrs

Location

Bangalore

Qualification

BCA/BCS, B.E./B.Tech, CS, M.Sc, M.Tech, MCA/PGDCA, MCM/MCS, MCA/PGDCA, MCM/MCS

Key Skills

Customer Service, Technical Support, Customer Support, Application Support

Company Profile

Replicon is the leading provider of time tracking and project management solutions. Our award- winning solutions help customers capture, manage and optimize their most important and underutilized asset time. Replicon's offerings include time and attendance, time off, project and client billing, expense management and scheduling management applications.

Our diverse customer base from start- ups to Fortune 500 companies trusts Replicon to help boost productivity, improve project visibility, eliminate revenue leakage and maintain labor compliance. Replicon has over 500 employees in the United States, Canada, India, the United Kingdom and Australia, serving thousands of customers and millions of users around the world.
 

Address

https://www.replicon.com/job-description/?gnk=job&gni=8a699b9844487e5201444e3c0ae924ba&gns=JobX

Email Address

Online Applications Only

Contact Number

Not Available

Posting Date

12/4/2017


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