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CONVERGYS India Services Pvt. Limited is looking for Technical Support Associate




Job Profile

Eligibility Criteria :

o Any Graduate.
o Undergraduate with six months ICC experience.
o BE /B.tech freshers are not eligible (at least 6 months ICC Experience)
o Excellent verbal and written communication skills.
o Day shifts
o Salary up to 22,500 take home,attractive Incentives amount and 2500 transport allowance.


Additional Benefits :

o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.

Roles & Responsibilities :

o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify customer requirements; probe for and confirm understanding of requirements or problem.
o Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
o Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.


For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address:-
Sanya- 9654819042, Parul-8860634828

Convergys Recruitment Center:

Address: Unitech Cyber Park, Ground Floor, Near to HDFC Bank Tower-A, Sector 39, Gurgaon - 122002, Near Huda City Metro Station.
 

Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

0 - 3 yrs

Location

Gurgaon

Qualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Customer Support, Inbound/ Technical Support, Technical Service

Company Profile

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated. Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 

Address

Unitech Cyber Park, Ground Floor, Near to HDFC Bank Tower-A, Sector 39, Gurgaon - 122002, Near Huda City Metro Station.

Email Address

Walk-in Interview Only

Contact Number

9654819042

Posting Date

12/4/2017


How to Apply?          Candidates are requested to walk-in for direct interview at above address





















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