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Genius Consultants Limited is looking for Technical Support Associate (C2H)




Job Profile

We have immediate requirement for Technical Support Associate (Voice based - Technical Support)

Candidate should have Bachelor degree or 3 year Diploma
Must have Excellent communication skills, with neutral accent
Excellent written communication skills with email etiquettes
Fundamental Technical know-how on system trouble shooting

Must Have:

a). Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
b). Experience should be from voice based technical support desk, supporting Americas/ Europe/ EMEA etc Continent customers.
C). Domestic tech support can be considered post evaluating on Voice and accent of candidate.
d). BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.


Good to Have: 1. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc.
Experience: Fresher
Shift : Rotational

CTC : 18500 + Cab facility
Job Location: Bangalore
 



Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting

Experience

0 - 1 yrs

Location

Bangalore

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma, Others

Key Skills

Technical Support, Customer Service, Voice Process

Company Profile

Genius is an ISO 9001:2008 certified 24 years young company which has achieved over 2 lakh placements at client payroll from the position of Manager to CEO level. It has more than 45,000 Outsourced Associates, satisfying more than 1500 Clients of National and Multinational reputes.It has 95000 background checking records and 17 offices Pan India, providing services for Flexi Staffing, Recruitment & RPO, Payroll Processing, Background Check, Compliance Management & Audit, HRMS & Payroll Software and Mobile App. Genius has a strong team of 400 Employees on its Payroll.
 

Address

Recruiter Name: Rashmi

Email Address

rashmi_tssr@geniusconsultant.com

Contact Number

9066046477

Posting Date

2/20/2018



















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