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CONVERGYS India Services Pvt. Limited is looking for Technical Support Associate




Job Profile

We are Hiring for Technical Server Support process with us (US - Server Support-Voice )

UG / Grad both eligible with 1 year of documented Technical/ Semi -Tech Experience
Internal Students not eligible
Good Communication Skills required

Core Competencies/ Skills :

Strong Problem Solving and Troubleshooting Skills & thinks logically.
Working knowledge of personal computer architecture and network architecture.
Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies).

Server support operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA

Working/ knowledge of Microsoft Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional

MCP/ MTA/ MCSA/ MCITP/ MCSE Certified in Windows Server Operating Systems recommended.
Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage.

Financial Service Agreement :
All have to sign a Financial Service Agreement (Mandatory) for 1 year .

Rounds of Interview :
PI , Tech Specific Paper Test ,
Tech Ops Round , Online Assessment


To schedule an interview : Call Tausif 7030141727 OR

WALKIN at Convergys for a Tech JOBFAIR Between 8th Mar'18-14th March' 2018 between 11 am to 5 pm. Please mention Job Code ( TS-E) on your resume

Venue : CONVERGYS, RMZ West End,
DP Road, Near Reliance Mart / McDonalds,
Aundh | Pune 411007
 



Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

1 - 6 yrs

Location

Pune

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma

Key Skills

Technical Support, Server Support, Voice Process

Company Profile

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 

Address

CONVERGYS, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh | Pune - 411 007

Email Address

Walk-in Interview Only

Contact Number

7030141727

Posting Date

3/8/2018


How to Apply?          Candidates are requested to walk-in for direct interview at above address















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