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Knoah Solutions Private Limited is looking for Technical Support - Voice Process




Job Profile

Candidate should be Any Graduate with excellent verbal communication skills
Should have good knowledge on Operating Systems (Windows & MAC)
Must be flexible to work in 24/7 shifts

Responsibilities:

Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis

Set high level of performance standards for the given process/account
Ensure you understand expected performance standards and metrics to be achieved for a given process/account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position


Interested candidates can directly walk-in for interview from 8th - 11th May 2018, 3 PM onwards at the below mentioned address-

Knoah Solutions Private Limited
4th Floor, Maximus Towers 2A,
Raheja Mindspace IT Park Hitech City,
Hyderabad
 



Specialization

Operations/Customer Service, Customer Service (Voice), Technical Support

Experience

0 - 4 yrs

Location

Hyderabad

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Voice Process, Customer Support

Company Profile

Knoah Solutions is a leading global Business Process Outsourcing and Contact Center Solutions provides Multi Channel Customer Engagement solutions.
 

Address

Knoah Solutions Private Limited, 4th Floor, Maximus Towers 2A, Raheja Mindspace IT Park Hitech City, Hyderabad

Email Address

Walk-in Interview Only

Contact Number

7680873300

Posting Date

5/8/2018


How to Apply?          Candidates are requested to walk-in for direct interview at above address

















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