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CONVERGYS India Services Pvt. Limited is looking for Technical Support Associate




Job Profile

Interface with customers via inbound or outbound calls or the Internet for resolving routine problems with products or services like internet, DTH or Desktop.

Candidate Profile-

Any Graduate / Ungraduates with six month ICC experience
BE/ B. Tech freshers are eligible.
Excellent verbal and written communication skills.
24*7 rotational Shifts.

Roles & Responsibilities:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Salary up to 22,500 take home
Attractive Incentives amount.

Additional Benefits-

Both Side Cabs
Medical insurance worth 1 lakhs.
Group Term Life Insurance/ Group Personal accident Insurance worth 5 lakhs
Gratuity
Education Assistance plan Annual entitlement of up to INR 24,000.
Employee/ corporate discounts at majority of retail chains/ hospitals/ laboratories


For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address-

Convergys Recruitment Center:
Sector-39, Unitech Cyber Park, Ground Floor,
Tower-A, Near HDFC Bank, Gurgaon

Prashant- 8377001894
 



Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

1 - 2 yrs

Location

Gurgaon

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Diploma

Key Skills

Technical Support, Voice Process, Troubleshooting

Company Profile

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 

Address

Convergys Recruitment Center, Sector-39, Unitech Cyber Park, Ground Floor, Tower-A, Near HDFC Bank, Gurgaon

Email Address

Walk-in Interview Only

Contact Number

8377001894

Posting Date

5/8/2018


How to Apply?          Candidates are requested to walk-in for direct interview at above address

















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