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CONVERGYS India Services Pvt. Limited is looking for Technical Support Engineer




Job Profile

Candidate Profile-

o Any Graduate - Any Postgraduate - Any Undergraduate - Drop out (Experienced) / (Pursuing with 12 months technical support experience.
o Salary upto 4.5 LPA
o Excellent verbal skills in English Language.
o SERVER knowledge is must.
o Excellent knowledge of Exchange Server 2007/ 2010, Active Directory & Operating Systems
o Network troubleshooting and should be well versed with Microsoft Office Outlook 2003/ 2007/ 2010.
o Flexible with 24/7 Environment.

Certifications (Preferable):-

o Exam 70-640(Windows Server 2008)
o Exam 70-662(Exchange 2010)
o Exam 70-321(Deploying Office 365)
o Exam 70-323(Administering Office 365)

Roles & Responsibilities:

o Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.
o Clarify Customer requirements; probe for and confirm understanding of requirements or problem.
o Support Customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
o Troubleshoot Customer issues related to enterprise / exchange server & cloud computing.

Additional Benefits-

o Two-way A/C cabs. (Convergys was awarded for best in industry transport service).
o Medical insurance worth 1 lakhs.
o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs
o Gratuity
o Education Assistance plan Annual entitlement of up to INR 24,000.
o Employee / corporate discounts at majority of retail chains / hospitals / laboratories.


For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist @ Shailja Shukla -7011352407

OR Walk-In at below mentioned address-

CONVERGYS India Services Pvt. Limited
Sector 39, Ground floor Tower A ,
Unitech Cyber Park Gurgaon.

Landmark: Near Huda City Center Metro Station
 



Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

1 - 6 yrs

Location

Gurgaon

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Inbound / Outbound Technical Support

Company Profile

Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
 

Address

CONVERGYS India Services Pvt. Limited, Sector 39, Ground floor Tower A, Unitech Cyber Park Gurgaon. Landmark: Near Huda City Center Metro Station

Email Address

Walk-in Interview Only

Contact Number

7011352407

Posting Date

6/1/2018


How to Apply?          Candidates are requested to walk-in for direct interview at above address

















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