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IBM India Private Limited is looking for Technical Support Associate




Job Profile

We are seeking Technical Support Associates and are keen to invite you to join us at IBM for a professional discussion. You will come with (0-4 Year) experience, good technical skills and Fluency in English.

Education Criteria:
Any Graduates (2016, 2017 & 2018 Passouts Only)
(Only those who have completed the exams and are awaiting results with no previous backlogs)

Understanding of operating systems, Windows 2000/ NT/ XP Configuration Options and Troubleshooting
Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/ WAN
Fluency in English Communications Skills (both Spoken and Written) / Soft skills
Awareness of basic networking concepts and technologies

Skilled in commercially standard software applications and major desktop operating systems
Questioning / probing skills, as relevant to the issue and level of the caller
User level familiarity with at least one e-mail client - Outlook, Notes etc.

Job Responsibility:

Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP
Handling inbound calls / emails / chats resolving technical issues for end users
Ability to identify basic hardware parts and awareness of basic hardware concepts

Shift Timings:
Shifts will be 24x7 in nature and can vary depending on geographies supported


Interested candidates can directly walk-in for interview from 2nd till 6th July 2018
Time: - 11 AM to 2 PM

Venue Details: IBM India Private Limited
Building No, 3 Mind Space, Rajeha IT Park
Hyderabad

Contact Person: -Padmaja / Praveen

Documents to carry with you:
Soft copies of the below documents on a USB drive (ensure education docs scanned have all borders visible).

1. Current company's offer or appraisal letter (whichever is the latest)
2. Experience Letters from two most recent employers.
3. Last three months pay slips (with passwords, if any)
4. Updated Resume
5. A Govt. ID proof
6. Copy of your highest education mark sheets (All years/ semesters)
7. Copy of your highest education (Degree Certificate / Convocation Certificate).

The dress code for the day is business formals or smart casuals.
 



Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

0 - 4 yrs

Location

Hyderabad

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, International Voice Process

Company Profile

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
 

Address

IBM India Private Limited, Building No, 3 Mind Space, Rajeha IT Park Hyderabad

Email Address

Walk-in Interview Only

Contact Number

Not Provided

Posting Date

7/2/2018


How to Apply?          Candidates are requested to walk-in for direct interview at above address

















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