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Amazon Development Centre (India) Pvt. Limited is looking for Customer Support Associates




Job Profile

We are hiring for International Voice Process for VCS Chat (work from Home)

Qualifications Required: Minimum Qualification is 10 + 2
Any Graduate/ Post Graduate is also eligible to apply
Both Freshers & Experienced candidates can apply

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally, Action oriented and self-disciplined, Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

Job Responsibility:

Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.
Knowledge & Skills Required

Desired Skills:

Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours.

Compensation details:
VCS Chat (work from home)- 2 LPA
VTS Chat: 2LPA- 2.6LPA

Additional benefits :
Transportation facility, Sodexo, Performance linked Incentives, Night Shift allowance, Over time


Interested candidates can directly walk-in for interview on weekdays at the below mentioned venue-

Amazon Development Centre India Pvt. Limited,
Building no 9, 10th floor, Raheja IT Park, Mindspace,
Madhapur, Hyderabad.

Contact : HR Reuben Thomas
Contact No: 8897504030 (Availability: 11 am to 8 pm)
Email ID- rgeo@amazon.com

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

 



Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

0 - 5 yrs

Location

Hyderabad

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Customer Support, Customer Service, Customer Care

Company Profile

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 

Address

Amazon Development Centre India Pvt. Limited, Building no 9, 10th floor, Raheja IT Park, Mindspace, Madhapur, Hyderabad.

Email Address

rgeo@amazon.com

Contact Number

8897504030

Posting Date

7/2/2018



















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