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Trigent Software Limited is looking for Technical Support/ IT Helpdesk




Job Profile

We have an urgent opportunity for Technical Helpdesk Support

Graduates with excellent written and Voice English Communication
Ready to work 24*7 in Technical Helpdesk Support (Voice and Email)
Work Experience : Fresher

Main Responsibilities:

Handle incoming helpdeask calls/ emails/ chat from client.
Manage delivery for IT production systems and services.
Monitor systems and trends and prevent occurrence of incidents,
Problems and errors and improve overall performance.

Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes.

Operate IT production services as per management protocols and Service Level Agreements (SLAs). Support/ Lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services. Povide operational support, ensuring production systems and devices are online and available.

Job Location: Gurgaon (Sector 21)
CTC: 18,000


Interview Date: 13th July 2018
Phone: ++91 (80) 22157000 Ext (102)
Mobile: +91 7795037579

Note : PAN card and Aadhar card is mandatory
 



Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

0 - 1 yrs

Location

Gurgaon

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, IT Helpdesk Support (Voice and Email)

Company Profile

At Trigent, we help organizations to maximize their returns from the cloud investments by building impactful and disruptive cloud-native web, mobile, and IoT solutions. While cloud adoption has increased many fold, organizations still have a strong reliance on in-house, legacy applications, especially for their unique needs. We understand legacy infrastructure and applications, having been in the business for over two decades. This puts us in an advantageous position to modernize legacy applications through the cloud, SaaS, and micro-services building blocks.

While developing Cloud or Hybrid Cloud applications that bring innovation at scale to the market, we use DevOps methodology, tools, and processes to design, test and deploy new product releases faster than ever.
 

Address

Recruiter Name: Suhas

Email Address

rekha_c@trigent.com

Contact Number

080-22157000

Posting Date

7/11/2018



















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