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Teamware Solutions (Quantum Leap Consulting) is looking for Technical Support Associate




Job Profile

Candidate should be Any Graduate with good knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications, customer have in-house applications). Must have excellent Communication skills (Verbal and Written). Good knowledge on ITIL framework. Ability to understand incidents/ problems quickly. Should have good documentation skills

Job Responsibility:

Supporting international (Europe) clients over the phone or email or chat.
Function as first point of contact for incidents and service requests from end users.
Working hours is CET, Co-ordination with L2/ L3 teams.

Appropriately categorize, prioritize and escalate incidents and service requests.
Providing access to new hires and revoking/terminate the access for those who leave organization
Password Reset/ Unlock, Good knowledge on Active Directory
Resposibile for Identity and Access management

 



Specialization

Operations/Customer Service, Customer Service (Voice), Customer Service (Web), Technical Support

Experience

1 - 4 yrs

Location

Hyderabad, Bangalore

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Technical Voice Process, IT Service Desk

Company Profile

Teamware Solutions is a professional services firm with core expertise in staffing and Established in 2003. we have about 1600 professionals working with us. We are a global company with presence in India, USA, Middle East and Singapore.
 

Address

Recruiter Name: Mamata

Email Address

mamata@twsol.com

Contact Number

080-49389838

Posting Date

9/4/2018

















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